Return & Refund Policy

At Zoravibe (www.zoravibe.com), consumer trust and satisfaction are the foundational pillars of our operations. This Return and Refund Policy details a zero-risk, entirely clear return framework for our customers in the United States. All monetary values and refunds are executed exclusively in United States Dollars (USD).

Our brand operations are officially administered by ALINTA ENERGY RETAIL SALES PTY. LTD. (ACN: 149 658 300), legally represented by Jamie Dunks. We adhere strictly to United States federal e-commerce protocols and Google Merchant Center strict validation rules to eliminate any risk of misrepresentation or hidden consumer penalties.

1. 30-Day Policy Window

You have exactly 30 calendar days from the official delivery date (as marked by the carrier tracking log) to submit a formal return request. If 30 days have elapsed since your product was successfully delivered, we cannot grant a refund or a replacement under any circumstances.

2. Conditions Eligible for Return

To ensure a successful and compliant return process, your item must fulfill the following operational criteria:

• The product must be completely unused, unworn, unwashed, and in the exact condition that you received it.
• The product must remain housed in its original manufacturer packaging with all structural labels, tags, protective wraps, and instructions intact.
• You must possess the digital receipt, invoice, or valid order number associated with www.zoravibe.com.

3. Entirely Free Returns - Clear Cost Allocation

To fully avoid Google Merchant Center policy violations regarding misleading financial burdens, we enforce a strict zero-cost policy for customer mistakes or change-of-mind situations:

• Return Shipping Costs: $0.00. Zoravibe pays for your return postage. We generate and provide a valid, pre-paid shipping label via email. You do not have to pay anything out of pocket.
• Restocking Charges: $0.00. We never levy restocking, processing, or administrative fees on our consumers for returning merchandise.

4. Step-by-Step Return Process

To initiate an automated, frictionless return, please complete the following steps:

1. Initiation: Send a formal email to our centralized support network at support@zoravibe.com. Include your full legal name, order number (e.g., #ZV-1001), and a brief description of the reason for the return.
2. Label Issuance: Our support staff will review the request within 24 hours. Upon verification, we will email you a high-resolution, Pre-Paid Return Shipping Label along with explicit tracking barcodes.
3. Packaging: Securely place the item back into its original packaging, print out the pre-paid label, and firmly affix it to the exterior of your return parcel.
4. Dispatch: Hand the package over to the designated local post office or courier drop-off terminal specified on the label (e.g., USPS, UPS, or FedEx) within the United States.

5. Product Inspection and Refund Timeline

• Inspection: Once your returned item arrives at our designated operations warehouse, it will undergo physical assessment by our quality control technicians within 3 business days to verify item status.
• Approval Notification: We will issue an official email confirmation notifying you that the parcel has arrived safely and whether the return conditions have been approved or rejected based on item status.
• Refund Execution: Once approved, your refund will be immediately triggered. The funds will be credited directly to your original payment method (Visa, Mastercard, AMEX, Discover, PayPal, Apple Pay, etc.).
• Processing Timeline: We pledge that all refunds will appear in your account statements within 10 calendar days. Please note that individual banking institutions or credit card vendors may take an additional 2-3 business days to visibly clear the funds onto your statement balance.

6. Damaged, Defective, or Incorrect Deliveries

If you receive an item that is broken, structurally defective, or completely different from what you ordered, do not worry. Report the incident directly to support@zoravibe.com within 48 hours of delivery. We will immediately ship out a brand new replacement item via express shipping, or issue a full refund instantly without making you wait for the old parcel to arrive back at our warehouse.