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Shipping Policy

Welcome to Zoravibe (www.zoravibe.com). We are committed to providing a transparent, reliable, and smooth shopping experience for all our customers. This Shipping Policy governs all orders placed by customers located within the United States. All transactions and prices are strictly handled in United States Dollars (USD).

Our store operations and logistical frameworks are fully backed by our registered parent corporation, ALINTA ENERGY RETAIL SALES PTY. LTD. (ACN: 149 658 300), under the management of our authorized representative, Jamie Dunks.

1. Shipping Costs and Fees

• Standard Shipping Fee: $0.00 ( Free Shipping on all orders).
• Minimum Order Value: None. Every single item qualifies for free delivery to any valid residential or commercial address across the United States.
• Taxes: All applicable sales taxes are clearly calculated and shown at checkout (if applicable) based on state regulations. No surprise import duties or handling fees will be collected upon delivery.

2. Order Processing and Transit Timelines

Please note that all timelines mentioned below are calculated based on Business Days (Monday through Friday, excluding official federal holidays in the United States and Australia).

• Order Cutoff Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after 5:00 PM EST will commence processing on the subsequent business day.
• Order Handling & Processing Time: 1–3 Business Days (Monday to Friday). During this time, your order undergoes strict verification, packaging quality assurance, sorting, and handover to the courier network.
• Transit & Delivery Time: 7–13 Business Days (Monday to Friday). This represents the absolute physical transit duration from our logistical sorting facilities to your final designated shipping address in the United States.
• Total Estimated Delivery Timeframe: 8–16 Business Days from the time of purchase.

3. Shipment Tracking and Transparency

Transparency is fundamental to our service. Within 24 to 48 hours of your order being fully dispatched from our fulfillment center, an automated shipping confirmation email containing a unique tracking link will be sent to your registered email address (support@zoravibe.com network). You can actively track your parcel live via major US courier tracking portals (USPS, FedEx, UPS, or DHL SmartMail depending on regional distribution).

4. Shipping Restrictions & P.O. Boxes

• We ship to all lower 48 states, Alaska, Hawaii, and US territories.
• P.O. Boxes and APO/FPO Addresses: We do support deliveries to standard P.O. Boxes and Military addresses (APO/FPO/DPO). However, please note that transit times to military addresses may occasionally exceed the standard 7-13 business days timeline due to military postal handling systems.

5. Address Corrections and Order Modifications

It is the customer's responsibility to provide an accurate, completely formatted delivery address. To protect against transit errors, please verify your details carefully at checkout. If you discover an error in your shipping information, please notify us immediately via email at support@zoravibe.com within 12 hours of order placement. Once an item has been processed and handed over to the courier, we are legally unable to intercept or alter the shipping destination.

6. Damaged, Lost, or Delayed Shipments

• Damaged in Transit: If your package arrives structurally compromised, crushed, or damaged, please take clear digital photographs of the packaging and items and email them immediately to our customer support desk. We will arrange a priority free replacement.
• Lost Parcels: If your tracking number shows no movement for more than 5 consecutive business days past the expected transit window, please contact our support team. We will open an official inquiry with the carrier and, if deemed lost, issue a full refund or direct replacement at no cost to you.